Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. This policy explains how PureIQ Energy collects, uses, and safeguards your data.
1 Information We Collect
PureIQ Energy collects information to provide better project budget management services to our Canadian clients. We gather data through various interactions with our platform and services.
- Personal Information: Name, email address, phone number, company details, and billing information when you register or contact us
- Project Data: Budget information, project timelines, financial records, and related business documents you upload
- Usage Information: How you interact with our platform, features used, and time spent on different sections
- Technical Data: IP address, browser type, device information, and cookies for platform functionality
- Communication Records: Emails, chat messages, support tickets, and phone call records for service improvement
2 How We Use Your Information
Your information helps us deliver personalized budget management services and improve our platform. We use collected data for specific business purposes aligned with Canadian privacy regulations.
Service Delivery
Processing your project budgets, generating reports, sending notifications about budget changes, and providing customer support when needed.
Platform Improvement
Analyzing usage patterns to enhance features, fixing technical issues, and developing new tools that better serve your budget management needs.
Communication
Sending important updates about your account, security notifications, feature announcements, and responding to your inquiries promptly.
Legal Compliance
Meeting Canadian regulatory requirements, preventing fraud, maintaining security standards, and protecting our legitimate business interests.
3 Data Sharing and Third Parties
We don't sell your personal information. However, we may share data with trusted partners who help us operate our platform and serve you better.
Service Providers: Cloud hosting companies, payment processors, email service providers, and analytics tools that help us maintain our platform. These partners can only use your data for the specific services they provide to us.
Legal Requirements: We may disclose information when required by Canadian law, court orders, or to protect our rights and the safety of our users.
Business Transfers: If PureIQ Energy is acquired or merged, your information may be transferred to the new entity, but the same privacy protections will apply.
4 Your Privacy Rights
Under Canadian privacy law, you have several rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting us directly.
- Access: Request a copy of all personal information we hold about you, including how we obtained it and how we use it
- Correction: Update or correct inaccurate personal information in your profile or project data at any time
- Deletion: Request removal of your personal information, subject to legal retention requirements for business records
- Portability: Download your project data in a standard format if you want to move to another platform
- Restriction: Limit how we process your information while you dispute its accuracy or lawfulness
- Objection: Opt out of certain processing activities, including marketing communications and non-essential cookies
5 Data Security and Protection
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Your project budget data is particularly sensitive, so we use multiple layers of protection.
Encryption: All data transmitted between your device and our servers uses SSL/TLS encryption. Sensitive information stored in our databases is encrypted at rest using AES-256 standards.
Access Controls: Only authorized PureIQ Energy employees can access your data, and they must use secure authentication methods including two-factor verification.
Regular Audits: We conduct quarterly security assessments and work with independent firms to test our defenses against potential threats.
6 Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and regulatory obligations.
Account Information: Retained for the duration of your active account plus 3 years after closure for potential service restoration and legal compliance.
Project Budget Data: Kept for 7 years after project completion to meet Canadian business record requirements and tax obligations.
Communication Records: Support tickets and correspondence stored for 2 years to improve service quality and resolve future issues.
Usage Analytics: Aggregated and anonymized data may be retained indefinitely for platform improvement, but cannot be linked back to individual users.
7 Cookies and Tracking
Our website uses cookies to improve your experience and help our platform function properly. You can control cookie settings through your browser, but some features may not work without essential cookies.
- Essential Cookies: Required for login, security, and basic platform functionality - these cannot be disabled
- Performance Cookies: Help us understand how you use our platform to identify areas for improvement
- Preference Cookies: Remember your settings and customizations to provide a personalized experience
8 International Data Transfers
While PureIQ Energy operates from Taiwan, we serve Canadian clients and ensure that any international data transfers meet Canadian privacy standards. Our primary data servers are located in secure facilities with appropriate safeguards.
When we transfer data outside Canada, we use approved mechanisms such as standard contractual clauses and ensure that receiving countries provide adequate protection for your personal information.
9 Changes to This Policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email and prominently display the updates on our platform.
We encourage you to review this policy periodically. Continued use of our services after changes take effect indicates your acceptance of the updated privacy policy.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your information, please contact our privacy team:
Email: [email protected]
Phone: +886 2 8772 3266
Address: 104, Taiwan, Taipei City, Da'an District, Section 4, Zhongxiao E Rd, 169號3樓
We typically respond to privacy inquiries within 3-5 business days and will work with you to address any concerns about your personal information.